Question 1

Can I buy now and pay later?

Accepted Answer

Yes. Choose this option at checkout for 0% interest free payments.

Question 2

Can I personalise my ruler?

Accepted Answer

Yes. At One Simple Rule, we want our customers to make their height chart ruler their own. Both our Original and Chalk rulers can be personalised at no extra cost. Take a look at our gallery to see how some of our customers personalised their rulers.

Question 3

Can I have my ruler personalised slightly differently?

Accepted Answer

We are always happy to take on board our customers’ requests so please get in touch with us and let us know how we can help.

Question 4

How much is delivery?

Accepted Answer

FREE within UK through a fully tracked & insured courier DHL. We also offer competitive delivery prices worldwide.

Question 5

When will I receive my order?

Accepted Answer

We normally allow a 2-week-turnaround for all our handmade, personalised products. Need it sooner?  Let us know and we’ll do everything we can meet your deadline.

Question 6

What is the Returns Policy?

Accepted Answer

We accept returns for items damaged in transit or if you receive a wrong order. Unfortunately, we cannot accept returns for personalised products which do not fall into the above category.

Question 7

What are your rulers made of?

Accepted Answer

FDA approved Single-piece solid furniture grade Pine. We also offer a premium ruler made from either solid Oak or American Ash.

Question 8

How do I hang my ruler?

Accepted Answer

All our rulers come with 2 hangers (top & bottom). We have deliberately put them on the wrong way to protect them whilst in transit. Simply unscrew, turn them around and mount to your wall using two screws. Be sure to measure the height of your ruler from the ground. We found it easier to affix the top first, use a spirit to level, then secure the bottom.

Question 9

Not sure what to write on your ruler?

Accepted Answer

We can literally personalise your ruler however you want. Here are some ideas? THE [SURNAME] FAMILY RULE MEASURING UP AT [HOUSE NAME] OUR FAMILY RULE GROWING OUR FAMILY WATCHING OUR FAMILY GROW OUR HOME-GROWN FAMILY FROM LITTLE ACORNS MIGHTY OAKS GROW LOVED BEYONED MEASURE EST. [SPECIAL DATE] LOOK HOW MUCH YOU’VE GROWN